VLUNA Paris is a sole proprietorship registered in France under SIRET number 915 018 105 00014, VAT FR 14 915 018 105, with its registered office located in Boulogne-Billancourt (92100). Contact: bonjour@vluna.fr

ARTICLE 1 - PURPOSE

These General Rental Terms and Conditions (hereinafter the "Terms") define the rights and obligations of the parties in connection with the rental of fashion pieces offered by VLUNA Paris (hereinafter "VLUNA") to its clients (hereinafter "the Client").

Any booking made on vluna.fr implies full and unreserved acceptance of these Terms.

ARTICLE 2 - DESCRIPTION OF SERVICE 

VLUNA offers fashion pieces for rent from two distinct universes:

• Atelier VLUNA: exclusive pieces created under the artistic direction of VLUNA.

• Les Maisons: pieces selected from recognized fashion houses.

Each piece is unique, carefully inspected, prepared, and delivered by our teams before each rental.

ARTICLE 3 - RENTAL DURATIONS AND PRICING 

Rental is offered for the following durations:

Prices are inclusive of all taxes (TTC). No other rental durations are available.

The rental period begins upon delivery of the piece and ends upon its effective return to VLUNA.

ARTICLE 4 - BOOKING 

Booking is done online at vluna.fr. It is nominative, personal, and non-transferable.

The booking is confirmed upon receipt of the full rental payment and the security pre-authorization referred to in Article 6.

VLUNA reserves the right to refuse any booking in case of doubt regarding the Client's identity or in the event of a history of damage during previous rentals.

ARTICLE 5 - PAYMENT

The total rental amount is charged at the time of booking confirmation.

Payments are secured by Stripe. VLUNA accepts Visa, Mastercard, and Cartes Bancaires.

ARTICLE 6 - SECURITY PRE-AUTHORIZATION 

A pre-authorization of €200 is placed on the Client's bank card at the time of booking. This amount constitutes a security deposit and will never be charged unless in the cases provided for in Article 9.

The pre-authorization is automatically released within a maximum period of 7 days following the return of the piece in good condition.

In case of a late return beyond 7 days from the booking date, the pre-authorization may expire. In such cases, VLUNA reserves the right to perform a new authorization or to charge the applicable fees directly.

ARTICLE 7 - DELIVERY AND RETURN 

7.1 Delivery zone

VLUNA provides delivery by courier depending on the distance between its studio (Boulogne-Billancourt) and the delivery address indicated by the Client during booking:

Paris and inner suburbs (Petite Couronne): delivery and return included in the rental price.

Outer suburbs (Grande Couronne): round-trip delivery fee of €30.

The exact applicable rate is calculated automatically during booking based on the actual distance to the delivery address and is confirmed to the Client before payment validation. The zones mentioned above and on the vluna.fr website are provided as an indication.

Any address located outside the coverage zone cannot be serviced.

7.2 Hours

Deliveries and returns take place from Monday to Sunday, from 10:00 AM to 6:00 PM.

7.3 Return

The return of the piece must be made on the date and at the time agreed upon during booking. The Client must ensure they are available to hand over the piece to the courier within the defined time slot.

ARTICLE 8 - LATE RETURN 

Any return made after the agreed date and time will be subject to the following penalties:

• 1 day late: billing of an additional day at the current rate.

• Beyond 2 days: billing of the next available rental duration rate, or failing that, at the daily rate increased by 50%.

VLUNA reserves the right to claim additional compensation for any damages caused by the delay, particularly the inability to rent the piece to another client.

ARTICLE 9 - CONDITION OF THE PIECE AND DAMAGES 

9.1 Condition upon delivery

Each piece is delivered clean, inspected, and in perfect condition. The Client has a period of 2 hours from receipt to report any pre-existing defects to bonjour@vluna.fr. After this period, the piece is deemed to have been received in good condition.

9.2 Client obligations

The Client agrees to:

• Use the piece with care and in accordance with its nature.

• Not wash, clean, or have the piece treated by a third party.

• Not use an iron directly on the fabric. A light steam treatment is permitted if necessary.

• Return it in its original condition, packed in the provided VLUNA transport bag.

9.3 Observed damages

In case of damage observed upon return of the piece (stain, tear, loss, degradation), VLUNA reserves the right to make a partial or total charge against the security pre-authorization.

ARTICLE 10 - DRY CLEANING 

Dry cleaning is included in the rental price. It is strictly forbidden for the Client to clean, wash, or have the piece treated by their own means. Any unauthorized cleaning that may damage the piece will result in the billing of repair costs.

ARTICLE 11 - CANCELLATION 

Any confirmed booking is non-refundable in the event of cancellation by the Client. As a commercial gesture and at the discretion of VLUNA, a credit note valid for 6 months may be offered if the cancellation is made at least 72 hours before the scheduled delivery date.

In the event of cancellation by VLUNA (unforeseen unavailability of the piece, force majeure), the Client will be fully refunded for all amounts paid within 7 working days.

 

ARTICLE 12 - LIABILITY 

VLUNA cannot be held liable in the event of:

• Delivery delay attributable to the courier or exceptional circumstances.

• Incompatibility of the piece with the Client's aesthetic expectations.

• Damages caused by use not in accordance with these Terms.

ARTICLE 13 - PERSONAL DATA 

Data collected during booking is used exclusively for the management of the rental. In accordance with the GDPR, the Client has the right to access, rectify, and delete their data by contacting bonjour@vluna.fr.

ARTICLE 14 - DISPUTES 

In the event of a dispute, the Client is invited to contact VLUNA first at bonjour@vluna.fr to seek an amicable solution.

Failing an amicable agreement, the dispute will be submitted to the competent courts in the jurisdiction of Boulogne-Billancourt, in accordance with French law.

 

 

VLUNA Paris — bonjour@vluna.fr — vluna.fr

SIRET 915 018 105 00014 — VAT FR 14 915 018 105