Refund policy
NATURE OF THE SERVICE
VLUNA Paris is a fashion rental service. Every order constitutes a temporary rental agreement and not a final purchase. These terms apply to our entire catalog: the creations of Atelier VLUNA as well as the pieces selected from Les Maisons.
RETURN OF RENTED ITEMS
Each item must be returned in the condition in which it was received — clean, undamaged, with all original tags — and within the timeframe specified at the time of booking.
Any return must be the subject of a prior request to our team at: bonjour@vluna.fr. Items returned without prior arrangement cannot be accepted.
DAMAGE AND ISSUES UPON RECEIPT
We invite you to inspect your item carefully upon receipt. Any defect, damage, or shipping error must be reported to us within 24 hours of delivery, with supporting photographs, at bonjour@vluna.fr. After this period, no claim can be taken into account.
CANCELLATIONS AND REFUNDS
Cancellation requests are accepted up to 72 hours before the rental start date, with a full refund.
Within this timeframe, no refund can be granted, except in exceptional circumstances assessed on a case-by-case basis by our team.
If a refund is approved, it will be issued to the original payment method within 10 business days. The time for it to appear may vary depending on your bank.
RIGHT OF WITHDRAWAL — EUROPEAN UNION
In accordance with European legislation, you have a 14-day right of withdrawal from the confirmation of your booking, provided that the rental period has not yet begun. This right does not apply to rentals whose performance has begun with your agreement before the expiry of the withdrawal period.
NON-REFUNDABLE CASES
No refund will be granted for:
- Rentals whose period has already begun
- Items returned damaged, stained, or incomplete
- Accessories or look-completing items not returned
CONTACT
For any question regarding your rental, a return, or a refund: bonjour@vluna.fr
Our team is committed to responding within 48 business hours.